General Questions
What is Aura Miner?
Aura Miner is a crystal retailer offering hand-selected natural stones, minerals, and crystal décor sourced from trusted partners around the world.
Are your crystals real?
Yes. We specialize in genuine natural crystals and stones. Because each crystal forms naturally, every piece is unique in shape, color, and pattern.
Do you sell synthetic or dyed stones?
We prioritize natural materials whenever possible. If an item has been enhanced, dyed, or treated, it will be clearly noted in the product description.
Orders & Shipping
Where do you ship?
We ship to many locations worldwide. Available shipping destinations and rates are shown at checkout.
How long does shipping take?
Processing times typically range from 1–3 business days. Delivery times vary based on your location and shipping method selected.
Can I track my order?
Yes. Once your order ships, you’ll receive a tracking number by email.
Do you offer free shipping?
We may offer free shipping promotions from time to time. Please check the website banner or checkout page for current offers.
Products
Will the crystal I receive look exactly like the photo?
Not always. Since crystals are natural products, each stone is one of a kind. You can expect similar size and quality, but variations in color, inclusions, and shape are normal.
How do I choose the right crystal?
Many customers choose based on appearance, size, intended use, or personal meaning. Browse our product descriptions for guidance.
Do you sell gift items?
Yes. Many of our crystals make thoughtful gifts for birthdays, housewarmings, weddings, and special occasions.
Care & Use
How should I clean my crystals?
Use a soft dry cloth or lightly damp cloth. Avoid harsh chemicals, salt, or prolonged water exposure for delicate stones.
Can crystals be used outdoors?
Some can, but sun, moisture, and temperature changes may fade or damage certain stones over time.
Returns & Support
What is your return policy?
We accept eligible returns within the timeframe listed in our return policy. Items must be unused and in original condition.
What if my item arrives damaged?
Please contact us as soon as possible with your order number and photos of the damage so we can help resolve the issue quickly.
How can I contact Aura Miner?
Use the contact form on our website or email our customer support team for assistance.
Ethical Sourcing
Where do your crystals come from?
We work with suppliers in multiple regions worldwide and aim to source responsibly with respect for people and the environment.
Do you support ethical sourcing?
Yes. We value transparency, responsible sourcing practices, and long-term supplier relationships.